incastreasures web store FAQ section

No, never! We do not kill alpacas. No only every associated alpaca farmer would consider this a capital crime, but it would not make economical sense either. Every Alpaca will render more monetary benefit as a fiber provider, just in one single year! Then, you must take into account that Alpacas reproduce every year, faithfully, producing very valuable new members to any Alpaca farm. It would not make a lot of sense to kill them for rugs!

Many of our items come with our standard gift wrap, free of charge. If the item will be gift-wrapped, please let us know and we will prepare it for you, however it will delay the delivery one day, you can even add a special message that will be handwritten. We are happy to provide you with a unique gift for that special person.

First Visit our webpage http:/www.incastreasures.com , then Check out the products online. When you find something that you like it you can add it to your shopping basket – you can add as many items to your basket as you need. Once you have finished shopping simply ‘go to checkout’. This area of the site is secure, you can enter your personal and payment details without any worries about your details going anywhere they shouldn't. The rest is up to us , we will put all our love and effort in your order, you are very special to us, and we are very gratefull that you like our Peruvian art and can enjoy the treasures of the Incas.

Our accepted payment methods are the following: Credit Cards (Visa, Mastercard, American Express , Discover and many others), Paypal , and Western Union or Money Gram, in some special cases. We have chosen 2checkout as a business partner to process credit card and paypal payment as a authorized retailer of Incastreaures. You will be conected to their own secure server when making payment - 100% guaranteed. All prices are in American Dollars. If your account is in another currency the system we will do the exchange from your currency to American Dollars.

In the unlikely event you receive your goods broken, or in torn condition please complete the returns procedure stating exactly what the fault is, also attach us in an email a picture from the same day the product is received. We won’t be responssible nor refund or Exchange the products if your national postal service damaged the package. Please also inform us if you want a refund or replacement and we will contact you , if you wish you can send it back (we won’t provide return postage fees) and we will send you the product that you order by Regular Air Mail.

Of course! Please email us in our contact us section and we will amend your details immediately and send confirmation of the change. You only have 3 days from the day you purchase the goods.

No, please take your time to be precise when writing your shipping address. Be sure to indicate the correct mailing address when you are filling out your order form. We won’t refund your payment if you write a wrong shipping address.INCAS TREASURES is not responsible for items that have not been received due to an incorrect address or change of address.

We dispatch smaller items (from 0.01 to 2.00 kg) 1st class Air Mail, and larger items (up to 2 kg) with Regular Air Mail with a next-day courier service. Please note that goods will need to be signed for, so we recommend where possible to supply your work/daytime address for delivery. A card will be left if delivery cannot be made informing you how to collect your item(s).

Please note that the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Yes, we currently offer free shipping for all our retail orders worldwide. For wholesalers we apply different conditions , with great discount by even small amounts.

All of our shipments are insured. You do not need to submit additional funds for insurance, as this is included in our shipping fee.

Yes.If after sometime your order return to us unclaimed we won’t refund your payment.

INCAS TREASURES will cover all duties and import taxes for customers in the United States only in retail, Peru and United States suscribed a trade agreement in 2008 with no taxes. Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery. Customers outside the United States, and particularly those in Latin America, Africa, Australia and Portugal, are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. INCAS TREASURES cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States.

We we want you to be completely satisfied with your purchases and to be happy to get a piece of Incas Culture at your hands. We offer you extremely high quality products and extraordinary customer service. We provide you with many pictures so you can be sure what product you will get when you buy, if you want more information of the product don’t hesistate to contact us, we will be glad to answer your questions.

If you don’t like the product we can’t exchange it ,is not in our policy. However we can allow refund or exchange in the unlikely event you receive your goods broken, or in torn condition, or is the wrong size or colour please complete the returns procedure stating exactly what the fault is, also attach us in an email a picture from the same day the product is received. We won’t be responsable nor refund or Exchange the products if your national postal service damaged the package. Please also inform us if you want a refund or replacement and we will contact you , if you wish you can send it back (we won’t provide return postage fees) and we will send you the product that you order by Regular Air Mail. DON’T FORGET TO send it back to us unused and with original packaging within 30 days. No refunds will be available after the 30-day period (since you received your order) has expired. Refunds will not be available if the returned products have been damaged or altered in any way before arriving to Incastreasures office, where the package must be sent. No refunds or returns on custom orders. All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately five business days to process upon receipt of the item As a safeguard against potential abuse, INCAS TREASURES reserves the right to deny a refund to anyone who has made what we determine to be excessive returns. Exchange and return policies are subject to change without notice.

If something you buy from us is faulty or breaks when it shouldn’t, you can send it back to us ( we won’t provide the postage) and explain what the problem is and we either refund or replace the item .Please follow our policy above.

Any details you provide to us when purchasing products or suscribing to our newsletter will be kept confidential and will not be passed on to third parties. We use the information you provide to allow us to process your orders. we won’t share your email with anybody.

Please note that we work only with Peruvian artisans. Please contact us giving you any contact information and we will contact you in order to see if you can join our Incastreasures family.

Certain items may be available at wholesale prices for approved retailers only. Please contact us if you would like further information. Please contact our wholesale depatment here: http://www.incastreasures.com/wholesale-products.htm

No, Our items ship directly from our main office in Lima , where we packed the products from our artisans.

The purpose of is to create a revolutionary system through which the artists and artisans of Peru can display their fine works to a global audience of prospective customers. We don't charge artists any fees for listing their items on the website. They remain fully independent--they are free to raise their prices, lower their prices, or remove their items from our website. This way you get original products and the artisans can get the most out of each and every transaction.